Shipping Policy
Shipping is from USPS and we usually ship within 48 hours of receipt of your purchase.
We proudly ship worldwide!
We’ve shipped to over 200+ countries and we love adding more to the list!
Plus you have to pay a low shipping fees of $7.99 for all your orders.
Free Shipping to USA.
How long does shipping take? When will I receive my order?
It all depends on where you are in the world!
Find your region and estimated delivery time in the table below.
|
Region |
Delivery Estimate |
|
UNITED STATES |
7 – 21 days |
|
EUROPE |
9 – 21 days |
|
ALL OTHER COUNTRIES |
14 – 35 days |
The following countries currently have restricted shipping:
Bolivia, Brazil, Brunei, Chile, Costa Rica, Cyprus, Egypt, Estonia, Georgia, Honduras, Iceland, India, Jamaica, Jersey, Kosovo, Kuwait, Lesotho, Maldives, Malta, Mauritius, Mongolia, Morocco, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Serbia, South Africa, Sri Lanka.
Tracking numbers are sent by email after a short processing period.
It usually takes us 1-5 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship
My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
Once delivered 30 day satisfaction guarantee starts, full refund or exchange is given.
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at sales@heroldstores.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!
Can I change or cancel my order?
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: sales@heroldstores.com
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
Do I need to pay import duties?
Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.