Frequently Asked Questions
1- Do you ship to my country?
Yes. We proudly ship worldwide! We’ve shipped cute stationery free to over 200+ countries and we love adding more to the list! Plus you have to pay a low shipping fees of $7.99 for all your orders. Free Shipping to USA. See the next question for detailed shipping times.
2 - How long does shipping take? When will I receive my order?
It all depends on where you are in the world! Find your region and estimated delivery time in the table below. Region Delivery Estimate UNITED STATES CANADA 7 - 21 days EUROPE OCEANIA SOUTH-EAST ASIA 9 - 21 days ALL OTHER COUNTRIES 14 - 35 days The following countries currently have restricted shipping: Bolivia, Brazil, Brunei, Chile, Costa Rica, Cyprus, Egypt, Estonia, Georgia, Honduras, Iceland, India, Jamaica, Jersey, Kosovo, Kuwait, Lesotho, Maldives, Malta, Mauritius, Mongolia, Morocco, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Serbia, South Africa, Sri Lanka. Tracking numbers are sent by email after a short processing period. It usually takes us 1-5 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship
3 - My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update
4- Do you offer a guarantee? Can I return my items?
Of course. Once delivered 30 day satisfaction guarantee starts, full refund or exchange is given. If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at sales@heroldstores.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!
5- Can I change or cancel my order?
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: sales@heroldstores.com After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
6-What methods of payment do you take?
We accept ALL major credit cards, PayPal, All payments are securely processed with 128-bit encryption - nice!
7- Do you offer promotional or affiliate opportunities?
We do and we’d love to hear from you! Contact us at sales@heroldstores.com for more information.
8- Do I need to pay import duties?
Some packages may be subject to import duties depending on the country of receipt. Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.